![]() Starting today, Call Captioning, which displays captions in near real time during one-on-one Alexa video calls, will now be supported in Spanish, French, and Portuguese languages and available to customers in Brazil, Canada, Mexico, and the U.S. Here is a updated Amazon article stating that Call Captiong is availabe on all Echo Show decies, in certain languages, and locations. (1) this Amazon Alexa article on Amazon's website is relevant but not sufficient.Note, you will only see the other person’s captions on your screen, not your own. There is no control over the caption display location, and the transcription delay is currently rather large. If it says “Captions Off” it has already been enabled.Settings- Device Options- Check Software Updatesĭuring the FIRST Alexa Video call, tap the screen:.If that fails, update the software under:.If that still fails, power cycle the Echo Show.If you don’t see that, or you get an error, drop the call and connect back up.You should see and hear an announcement that the “screen is being transcribed for another party.” There is one additional setting that you and your Mom must perform during the first Alexa video call. Optional- if she wants to adjust text size and color:.Scroll down to Call Captioning and enable it.Scroll down to Accessibility and Tap it.I suggest talking her through this step-by-step on the phone as you perform the changes on your own Echo Show: Unfortunately, if your Mom already has the Echo Show, she will have to make a couple of settings changes on the device. Services: for Older Adults, Friends & Families.Services: for Companies & Entrepreneurs.Longevity Explorers: Purpose, Goals, Activities.Smart Home, Artificial Intelligence, Robots.Also, understand that problems with closed captioning may be out of Amazon Prime’s scope. If the video does not support closed captioning, only the content creators can offer a solution. You can also check to determine whether you have turned subtitles ON from your settings. Whether it is double subtitles or a problem with synching, the fastest option of fixing such issues is to update your app. Go to the app’s specific store and check for updates. In that case, you need to update the software to ensure you are using the latest version. ![]() The subtitles can be out of sync because your application is out of date. Here’s a video showing how to enable or disable subtitles on Apple TV: Try again by playing the video on your Apple TV. Exit the settings and then go back and turn Subtitle Language to English if Amazon subtitles are showing in the wrong language. SEE ALSO: How to cancel HBO subscription on Amazon Prime ![]() ![]() If you are using Apple TV and Prime Video subtitles are not working, consider turning them on. If you do not see the “CC” symbol, it means the video does not include subtitles. Subtitles may fail to work because the video you are watching on your smart TV does not include them.Īll videos that include closed captioning on Amazon Prime will appear with the symbol CC on their overview pages. ![]() You can also follow the instructions in this video to accomplish the same: If you want to know how to turn off subtitles on Amazon Prime, then here’s a simple guide. You can also customize the closed captions by adjusting their color and font if the subtitles are too small. Once playback starts, go to the Menu > Subtitles > On.Play the video that contains the subtitle.Another way to turn on subtitles on Amazon Prime is by: The options above will enable subtitles and will display when you play a video on Roku. SEE ALSO: How to delete videos from Amazon Library ![]()
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